As our growth accelerates, our IT infrastructure and the people who keep it running continue to grow and evolve. This position is responsible for supporting cloud-hosted proprietary software systems for customers. It is a great opportunity for someone who is passionate about technology, solving problems, helping users stay productive, and continuously learning.
Primary responsibilities:
Installing and configuring physical hardware including servers, desktops, drives, switches, routers, etc.
Setting up, provisioning, monitoring, and updating virtual servers and desktops
Setting up, provisioning, monitoring, and updating database servers and web servers internally and on Amazon Web Services (AWS)
Developing scripts for automation of provisioning, backup, restore, diagnosis, etc.
Helping diagnose and implement IT technical solutions for customers using FasTrak products
Monitoring, identifying, and proactively reporting issues (e.g. security, capacity, performance, uptime, etc.) with the internal network and the cloud infrastructure
Documenting how-to information, guides, and procedures
Researching technical solutions to problems
Providing backup support to internal IT resources in the following areas
Maintaining the internal network infrastructure including cabling, ports, WiFi access, firewall, and VPN access
Maintaining corporate and product websites and development environments on Pantheon
Diagnosing and resolving internal IT technical issues for technical and non-technical users
Required qualifications:
Bachelor’s degree
1 - 4 years of experience
A security-conscious mindset and a propensity to take action to improve operational efficiency and security
A passion for continuous learning
Friendly personality and high level of responsiveness to others
Critical thinking skills and analytical ability
Attention to detail with the ability to adhere to company policies
Ability to manage multiple tasks and responsibilities and meet daily deadlines
Thorough knowledge of Windows XP, 7, and 10, and Windows Server 2003-2016 operating systems
Thorough knowledge of networking infrastructure including cabling, ports, switches, Ethernet, Wifi access, TCP/IP, and Active Directory
Practical knowledge of SQL Server administration, IIS 7+, Microsoft Office, and Powershell
Practical knowledge of hardware virtualization
Practical knowledge of IT operations on public clouds, AWS preferred
Excellent verbal and written communication skills including the ability to communicate technical information to non-technical persons
